In January I received an email explaining that I had lost my contract on Vitality due to not meeting the minimum required. I contact Discovery Vitality and was eventually told to deal with the gym directly. I visited the gym and was told by the welcome desk (a lady by the name of Joyce) that I could not see anyone as they were not available. Joyce took down my details and promised to get back to me the two days later as she was off work the following day.
The next day (Jan 30th) I then called the gym. I had to hold on for 15 minutes before anyone bothered to pick-up the phone. Again I reached the welcome desk and as was told that it was not possible to speak to anyone. I then kicked up a storm and was eventually put through to Dylan Hinde who was very helpful and tried to get my visit reports. I reminded him that during December and January I received numerous emails about the change of IT systems at the gym.
After a long chain of emails Dylan came back to me with no records of my visits in December. What happened??? I'm now not able to gym and have to rejoin...
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