AfricaComplaints.com » Sports » Complaint / review: Virgin Active South Africa - Premium membership provides terrible facilities | #273059

Virgin Active South Africa
Premium membership provides terrible facilities

Virgin Active Centurion.

The gym is in complete neglect. Members are paying around R650 per month for utter below standard facilities.

- Gym equipment and machines are in dire need of repair / replacement / maintenance
- Aqua lounge is a watered down, delapidated version of what it once was
- AIR CONDITIONING was out of order for almost 3 MONTHS!
- Men's shower and sauna area requires immediate and thorough maintenance
---- Hand rails are loose
---- Spray hose holster in sauna needs fixing
---- Continues smell
---- Showers are either too hot or too cold
---- Floor is usually covered in black gunk and dirty water
- Most cardio machines are whining, clacking, creaking or cracking
- Very few of the cardio machines screens actually provide a clear display
- Free weights are coming loose at the ends and are posing a serious risk to injury
- The gym is getting so busy that there is never enough mats / machines / weights / benches etc
- How hard is it to provide cold water at the water fountains? There has been no cold water for almost 3 years
- Tancan card unit usually bust and takes forever
This reflects on poor management as the front line staff are generally helpful and friendly

Date:

Company: Virgin Active South Africa

Country: South Africa   City: Centurion

Category: Sports

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