I escalated this matter via Hellopeter on 10-04-13. I then received an e-mail from Fossil's Marketing Manager, Andrew Roberts, who forwarded my details on to their Repairs Manager, Manie Adonis.
Manie acknowledged their poor service and that they have delayed the return of my watch by a month and counting. He promised me that my watch would be ready for collection on Friday 12-04-13 at the Canal Walk Store and that someone from the store would contact me to collect it.
Friday has come and gone, and so has the weekend, and I have not heard anything from the store or Manie who I e-mailed at 08:27am this morning to findout what is going on. No reply from him.
I now request a 60% discount (& 5% extra for each further day) on the cost of the repairs for Fossil not keeping its promise to me. Furthermore, I request that the store arranges someone to deliver my watch to my office at Old Mutual. I do not see why I need to keep running after them.
I expect a phonecall, and not just an e-mail, from someone in their Management.
My girlfriend and I spent a combined total of R7500 on Fossil watches in December 2012 and this is the below par service that comes with the brand.
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