AfricaComplaints.com » Shops, Products, Services » Complaint / review: Home Hyper City - REQUEST FOR A REFUND ON THE HOOKS | #63384

Home Hyper City
REQUEST FOR A REFUND ON THE HOOKS

I BOUGHT CURTAINS, POLES AND THE HOOKS ON THE 01/12/2012 AT HOME HYPER CITY FOR R7000. THEN THEY CALLED ME TO COME AND COLLECT IT.MY MEASURING WAS 100% BUT IT WAS THEIR FAULT BECAUSE THE CURTAINS WHERE TOO SHORT.SO I TOOK IT BACK TO THEM AND MAKE THEM AWARE OF THE MISTAKE THEY MADE.THEN I WAITED ANOTHER 2 WEEKS FOR THE CURTAINS. AFTER I COLLECTED THE CURTAINS WE HANGED THEM AND BECAUSE OF THE HOOKS WERE NOT STRONG TO CARRY THE CURTAINS, THE POLES WERE FALLING TO THE FRONT. I SPOKE TO HOESEIN ABOUT 8 TIMES AND I TOLD HIM TO REFUND ME SO THAT I CAN BUY THE STRONG HOOKS AT METRO.HOESEIN TOLD ME I MUST BRING THE HOOKS SO THAT THEY CAN MAKE IT STRONGER AND THEN I MUST PAY ANOTHER R30 FOR EACH HOOK.THEN I SPOKE TO ABDOOL, THE MANAGER AND TOLD HIM MY SITUATION.HE ALSO SAID THAT I MUST PAY R30.00 FOR EACH HOOK.I ASK HIM TO REFUND THE HOOKS AND HE REFUSED.SINCE THEN HE HAS BEEN IGNORING MY CALLS AND HE NEVER GETS BACK TO ME WHEN I LEAVE THE MESSAGES.I DONT KNOW IF THE CURTAINS ARE THE RIGHT SIZE SINCE I CAN NOT BE ABLE TO HANG THEM. I SPENT R25000 IN THE SHOP IN DECEMBER FOR OTHER STUFF AS WELL AND NOW THEY REFUSE TO REFUND ME ALL I WANT IS FOR THEM TO REFUND ME FOR THE HOOKS

Date:

Company: Home Hyper City

Country: South Africa   City: PRETORIA

Category: Shops, Products, Services

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