7 month old tv that cost R8000 developed problems. Booked it in for repairs on 20th Jan 2013. Was told it would take 10 days to assess and 20 days for repairs. Heard nothing regarding assessment, so contacted Makro to follow up on 7th Feb 2013 (14days). Was told awaiting response from repair agent. Contacted again on 23rd Feb (25 days) to be told they have not received response from repair agent. Makro have such strict rules with warranties and collections etc. but surely it should go both ways. As far as i am concerned, their commitment of repairs within 21 days is a contract, which they are now in breach in. Shouldn't i receive compensation in receiving a new tv? Or is makro and massmart to high and mighty to care about customer service. Bullies. I will be sending my business to Hirchs, as they appreciate customers and business.
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