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RETRENCMENT CLAIM

I WERE RETRENCHED IN DECEMBER AN LODGE CLAIM AS I HAVE INSURANCE ON THIS ACCOUNT AFTER SEVERAL TIME I WERE ASK TO SENT AND RESENT CLAIM FORMS IT WERE CONFIRM BY MARCELLO TO ME ON 10/01/2013 THAT ALL FORM WERE RECEIVED AND THAT HE WILL COME BACK TO ME I PHONE EVERY WEEK BUT THE PERSONS I SPEAK TO WILL TELL ME THEY WILL GET CLAIM DEPARTMENT TO PHONE ME BACK WITH NO RESPONSE FROM THEM THERE SALES CONSULTANTS WILL PHONE ME TWO TIME A WEEK TO ASK ME TO BUY FROM THEM EVERY TIME I EXPLAIN I WHERE RETRENCH AND ASK THEM PLEASE TO GET THEIR CLAIMS DEPARTMENT TO PHONE ME URGENTLY BU I AM STILL WAITING PLEASE HELP NH VD WESTHUIZEN