I bought a sports watch from [URL Removed] just before Christmas and it was available for collection immediately.
I used it for a week or two before the watch unit accidentally fell out of the strap and the screen cracked on the floor. Disappointed, I contacted [URL Removed] to find out what my options were. They agreed to let me return the watch for inspection and collected it from my office that same day.
The following day, I was contacted to say that a new unit was being processed for delivery. I was amazed and pleased by this incredible level of customer service.
Thank you [URL Removed] for replacing my watch without asking any questions. This sort of thing builds incredible customer loyalty and I have been singing your praises to all my friends since then.
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