I work in an industry where client service is top priority and as a result expect good service in return. I made the heinous mistake of purchasing a contract phone on my Edgars account for my husband last year January. When selecting the contract I discovered that asking direct questions (eg is the following service included in my monthly fee) was pointless as the sales staff had insufficient product knowledge to know it was not. As a result I ended up paying more for the contact than I had intended. When insuring the phone direct questioning (eg is this the correct premium to cover the value of the phone) lead to irritated staff assuring me that it was (there were no copies of the insurance policy) When my documents arrived three weeks later I was actually under insured as the staff couldn't tell the model numbers apart even though it was in the box. When I added my own phone to the insurance in October I was double charged. Apparently the system gets confused when a part premium is applied. I a
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