I have a personal loan with Woolworths Financial Services with a debit order that goes off on the 1st of every month. I have only given permission for this debit order to go off on the first of every month and last time I checked a debit order agreement was a legal binding contract. On the 27th of Dec, Woolworths Financial Services decided to break that agreement and debit my account early without my permission before my salary had been paid in. I had provisions for this unauthorized debit order and it bounced. I called customer care to complain I was transferred to a supervisor called Aisha. She was very apologetic and seemingly helpful. She informed me that two SMS's were sent out to WFS customers on the 13 Dec 13 and another one a few days later informing them of the early debit order. I RECEIVED NO SMS . She then assured me she would personally look into the matter, escalate it, arrange a refund of the bounced debit order and call me back first thing on Monday morning. It is now Tuesday afternoon. I am still waiting for a call back. I have called her back twice and left message and I have heard nothing back. This is extremely unprofessional and I am not happy with WFS at all!
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