In December 2010 we went to Dial a Bed in North Cape Mall for 2 new beds. After some discussion with the Saleslady she sold us 2 beds, A Queen size and a Single bed. She asked me and my wife to down on the beds and thereafter said the beds are "perfect" for us. About 3 months later problems started to emerge and after long consultations the Manager told us that the beds sold to us was not suitable for us, not strong enough.
He wants us to buy a stronger bed and pay the difference, which I am not willing to do. The matter was then reported to their Customer care section, Christo at 010 201 2000 and reference number Ref: 145 099 was given to us. Just had a call, AGAIN, they are not willing to admit the mistake of their saleslady. Had numerous calls in the past from Call centre, promising the "world" but now, after 3 years they stick to what the Branch in Kimberley is prepared to do, and that is that I must pay for a stronger/better bed. Did not know that a Branch can instruct a Head office what to do, always thought the Head office has the last say.
If after this complaint the matter is still unresolved to my satisfaction, I will have no other option than to get Legal advise.
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