We bought a Lounge Suite on 25 Jan 2013 from Furn-4-U. After they offloaded the goods and we unwrapped it we realise that it was damaged. The material was damaged on each couch. It look like they have put screws in after they have put the material on. The next day we went back and asked if we can return the set and get a refund. The sales lady said it wont be a problem we just have to take the set back to the store rooms and come back on Monday because the lady doing refunds does not work on weekends. On Monday i went back then the manager told me i must pay a amount of R450-00 (which is also 10% of the amount we payed for the lounge suite) banking fees because it is not his problem the furniture is damaged. He want us to pay for his suppliers mistakes. Is he allowed to charge me any fees? We still haven't received our money back.
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