I logged a complain with Defy on Fri 15th Nov that my box freezer is not freezing and would like for a technition to come out. Babara advised me how rhe system works and that the technition would be in contact with me by Monday. Monday went by with no call from him. Tuesday I called 4 times and was advised by Cheryl that he will come out. He came late afternoon and advised me that my freezer will be collected cause they need to fix the problem at their workshop and also advised me it will be collected. Up until today I haven't heard from any of them. How do you promise a customer and not keep your word. Totally disgusted.
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