I would just like to thank Fernando for his outstanding service I received from him with regards to the Issues I had with my e-book purchase.
He went to the ends of the earth to keep me as a customer and to resolve my issue. He phoned me regularly with updates regarding the progress on my issue. He was friendly and always professional.
Today finally I can open my e-book and start reading it!
Thank you so much!!! Employee of the Year I would say!
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