AfricaComplaints.com » Shops, Products, Services » Complaint / review: Toys R Us - My daughter FELL down in a BRAND NEW walking ring! | #239733

Toys R Us
My daughter FELL down in a BRAND NEW walking ring!

2 weeks ago, my sister purchased a walking ring where my 6 month old daughter FELL right to the bottom!!! Being a petite girl, and only 6 months... angry and devastated, I called the store and was told that Enver (store manager) would call me. After no call, I rushed to the store where Enver spoke to me as though I was dirt!! With just white people in the store, asking them if they are ok and and and... He was convinced that there was no way my daughter could fall through! After assessing the walking ring, he tells me to choose another one! Why on earth would I want to shop here again is what I thought however my niece begged me to take a different one... when we got home, checked it out and I'm sure not even my 5 year old can push this hardass wheels! I went BACK to Enver, where he told me "oh yes, I see how your other walking ring came lose, it's a problem" I mean really now!!! Doctor's bill and X-rays are on the way and I have recorded everything, the way Enver spoke to us, taken pictures and will, without a doubt go to the papers!!!

Date:

Company: Toys R Us

Country: South Africa   City: Tokai

Category: Shops, Products, Services

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