Applied for a second card for my son to use on my existing account on the 24th December 2012.
After an extremely long and painful process involving waiting for the correct employee to assist in the filling out of a fairly simple form, with my son and both original identity documents, we were told the process would be finalised in a couple of weeks. Almost a month had passed with no response, I decided to contact the call centre and spoke to a consultant, Cindy, who I found to be rude and unhelpful. She had no information regarding the reason for the delay but stated there seemed to be a problem with the application. She could not refer me to the someone capable of helping with the 'problem'. She then made an empty offer of a return phonecall that I have still not received.
date of phonecall (22/01/12-10:00)
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