Bought XBOX Kinect package with an additional console on 08/09/2013. Used remote that came with the system to do initial setup. Played games with Kinect system and bought a game that requires two remotes on 7 Sept. When trying to sync 2nd remote, the console did not recognise it. I took the remote back on 8 Sept and they replaced it. The new remote also did not sync and I went back once more & the sales lady tested it on there console and it worked. She asked me to bring my console in which I did on 15 Sept. Then they said they have to send it in for repairs. I did not agree with this and requested to speak to the manager. Who did not want to speak to me. On 16 Sept I called customer care and spoke to Abiel and explained the above to him. He said he will call the manager and let me know. He could not give me a reference number and also never bothered to call me back. Today, 17 Sept at 11H30 I called him and then only he gave me the feedback that the branch say they must send it in. Please note that customer service at branch level will be non existent if it can't even be achieved at head office level. Please do not hide behind your 14 days exchange policy and look at cust complaint
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