My initial complaint:
Your service . i've laid a complain Two to Three months back and you just ignored me. My card was and there was a purpase of R900. i phoned to report card stolend and send numreous mails to customer service. and your way of dealing with a problem is to keep quit and hope the customer just dissapear.
Responce received:
Dear,
MS HATTINGH
> Thank you for bringing this matter to our attention. I would first like to apologise for the delayed response. As per our telephone conversation i have spoken to the store manager for cna springs and he will forward the documents to you via email. I would further more like to apologise for the service receive in our store Service is a priority in our stores and its feedback from customers like you which will ensure that we improve our service and provide you with the kind of service you expect from us. Please feel free to contact us on 0800203925 should you need any further assistance. Your reference number is 0405130141/GO.
Yours sincerely,
Miss Xolile Thusi
The Edgars Internet Team
i went to the story yesterday. they refuse to help me at all because there is no branch manage
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