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NO PAYMENT RECIEVED

I PLACED AN ORDER A WEEK AGO. I ORDERED ONLINE AND PAYED ONLINE IN FULL.THEY SENT ME AN SMS SAYING THEY HAVEN'T RECIEVED ANY PAYMENT. I ALSO SENT THEM THE PROOF OF PAYMENT THTOUGH FAX AND EMAIL BUT STILL WHEN I CLICK VIEW MY ORDER ITS WRITTEN AWAITING PAYMENT CONFIRMATION