I received a call from the Edcon regarding a late payment reminder to make a payment arrangement, had spoken to Thabile Sibiya a very rude and impatient agent that crossed the boundary, she firstly rushed the call and gave me an ultimatum that i had to make a payment, instead of giving me the opportunity to talk and make arrangements she then decided to shut me up, spoke on top of my voice when i spoke and said YOU LISTEN TO ME!! Is that how Edcon treat their client's by overpowering, disrespecting and shouting demands! i was appalled by that behaviour that was unexpected by Edcon which is considered to be leading retail group. I work at a customer care indusrty and this is not service excellence, even if you phoning your clients for debt collection THEY ARE YOUR CLIENTS, treat them equally and respect each other, you would surely get the same, not to treat people like TRASH since we might be late payers. This is not the first time that the Edcon call centre has harrased people, by looking at all the complaints on this site it speaks for itself, TRAIN YOUR AGENTS AND SUPERVISORS, t hey sound like uncivilised unproffesional beings that tarnishes your brand!
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