An online purchase was made on [URL Removed] on 26 April 2013. Due to web issues during payment, the same order accidently went through twice. As the purchase was made late on the 26 April 2013, I tried to telephonically contact [URL Removed] on the 27 April 2013. As this was a public holiday, the [URL Removed] offices were not open. Therefore, I sent through an email on the morning of the 27 April 2013, advising the cancellation of the second order (#M10204790). I also contacted the [URL Removed] offices on Monday 29 April to confirm the cancellation.
However, the payment for both orders has been deducted off my credit card (R182.95). However, I was informed that only R147.85 would be refunded to my credit card, not including the delivery fee of R35 for the second order (refund number 6052054). This is unacceptable and I would like the additonal delivery fee of R35 to also be refunded to my credit card.
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