As discussed with you on the telephone, I purchased this lounge suite cash from your House & Home branch in Rustenburg on the 07 December 2012.
The lounge suite is busy collapsing and the stitching is coming loose, my husband contacted a Antoinette 2 weeks ago to inform them of this, an appointment was set up for today (03/04) at 10h00, nobody arrived I them called the store and was told the lady that he spoke to was in hospital and nothing could be done, I especially took the day off work to be here to show the lounge suite, the lady I spoke to today was Madelien, she told me there was nothing that could be done as the driver that could come was off loading at the factory.
I telephoned your head office reporting this morning, and it seems that once again I am being sent from pillar to post, now as I paid cash and House & Home had no problem when they accepted my good hard earned money, now they fob me off, I want someone here today, that has authority to replace this lounge suite, failing which I will go to the media with this, as this kind of service is will be not acceptable or tolerated
Firstly thank you for all your help, as it seems that the only one that actually helps
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