I always wondered why CHUBB's after sales service was so bad. They are quick to take your money, and that is where the service stops! NOW I KNOW... IF THE GM DOES NOT GIVE A, WHY SHLOULD HIS STAFF... LEADING BY EXAMPLE I SUPPOSE?
I spoke to Andrew Worthington (General Manager) at the end of September 2013. I received the following sms from Chubb in error according to him "This is a friendly reminder that your annual Communication link fee as set up in your service agreement is due in October 2013". This was paid in full during July already, and the word "Pro-rata" seems to be foreign to them? He said he will respond to my query in writing (he took my e-mail address". GUESS WHAT... STILL WAITING?
I send an e-mail to Corrie Van Niekerk (he is one of their top performing salesman they say) on 18 October 2013 requesting 2 quotes... still no response? Is their anyone within Chubb who want to help their customers?
0 comments