It is absolutely ridiculous that when you phone the multi-choice call centre it takes an eternity to get through only for the call to be terminated.
I was holding on for 23 mins listening to the irritating add's for a consultant to pick up only for the call to be dropped.
Surely there must be stats available to monitor waiting periods for customers and more consultants should be working during peak times. As a customer we pay a premium price for an average service and this is becoming ridiculous.
I have DTSV premium package and I am hardly home Mondays to Fridays - I would like to find out what the possibilities is to change to compact during the week and premium weekends when I am home.
Could this be done online as I do not have energy to phone in on weekends.
Could someone contact me and discuss options.
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