My service was cut in December, and in my haste to have it reconnected, i made the costly error of adding an additional 0 to my payment (Due R 704 - Paid R 7040.)
Thinking i could have my bank reverse the payment, I paid an additional R 704 into their account and called my bank... we i was told that i have to request the refund direct from DSTV.
I called and spoke tyo the call centreto assist, and was advised that i would have to wait untill the accounts department open in early Jan... I thanked them an resolved myself thinking I would wait the week or 2.
Around the 15th of Jan, called in again for feedback, just to be told that they would escalate my matter and i would recieve the refund within 3 - 5 days.
having had no feedback by the 29th i called again, and was told by the call centre assistant that i have to now get a letter from my Bank to confirm that i have an account with same bank, this sounded a little unusual, which let me to ask for a supervisor, who requested something Else..The apparently got a mail from the accounts dept on the 11th Jan to request my ID and a request for a refund...
When was this feedback gonna get to me.. what's next...
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