I met my husband in the lounge area today and we both ordered cappuccino's. Gosh, the presentation was great! Each one got a little sugar stick and a biscotti. Really good! So I was really looking forward to the milkshake. I decided to order the Gingerbread milkshake SERVED WITH A GINGER SNAP. I got the milkshake. Without any kind of ginger snap (which is just a ginger cookie) at all. I showed the waiter the menu and asked - where's the ginger snap? The waiter couldn't even pronounce the words 'ginger snap'. He went somewhere and came back with 2 meringue cookies on a plate. This is it, he said. I said 'no, it definitely is not. Take my milkshake away.' I asked to speak to the manager. This guy didn't know what I was talking about. At all! He then showed me the bottle of ginger cordial and said 'this is the ginger snap'. No my dear manager, it most certainly is not! Then he wanted to give me a free piece of cake - why? Just fix the problem! If your menu says 'gingerbread milkshake served with a ginger snap' - THAT'S WHAT I WANT! Nothing less! How can a 5 star hotel give such incompetent service on such a simple item on their menu? Their staff didn't know the menu at all.
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