Your call centre has advised me that you recently made a decision not to accept "free" SMS from clients when booking a box office movie. This decision is having a very negative impact as I need to call the call centre to book a movie instead of using the very effective method of a simple and convenient SMS. What was a few seconds has turned into ten minutes waiting on a call.
This experience is resulting in my family not bothering to book movies that they would have otherwise watched, resulting in a loss of revenue on your side. Are you not being penny wise and pound foolish in this instance? I urge you to please reverse this decision in the interest of all you customers.
Please note I emailed this complaint to your enquiries email address on 4 July and was advised that I would receive a reply within 24 hours!!
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