Recently I eventually tried to suspend my subscription as I was away for 2 months. A summary of my cell phone calls from Umhlanga to your call centre at 011 289 2289 on the 5th March were as follows: 1. 12:57 for 6.00 minutes when I gave up because of high call volumes as reported on your automatic queuing system; 2. I tried at 15:08 again and after 10.22 minutes gave up; 3. I tried again at 14:45 and after 10 minutes gave up again; 4. Determined to get through I tried again at 15:21 and held on for 16:00 minutes before at last the call was answered and I was able to suspend my subscription. I would be grateful if you can refund the cell phone charges to me amounting to R71.89. I will gladly provide proof of the charges incurred.
The call centre is either underemployed or the automated queuing system does not work. Holding on for a sum of 42 minutes is excessive and unnecessary and the honourable thing to do would be to refund the excessive cell phone cost incurred. When I reconnected my subscription on the 6th May at 9:16 I again (patiently) had to hold on for 20 minutes before an operator was able to assist and reconnect my subscription. 2 requests so far and no reply.
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