Complaint / review / scam report
Cheryl De Lange C.S.I Rentals
Outright Theft Disguised as Deposit Deductions
Rented a unit at Celebrations Retirement Estate Northumberland Road. Rentals handled by C.S.I. I paid a deposit, sales lady took photos of the unit on entry, I moved in end of 2020. First sign of trouble was theft. This a warning from not 1 but 2 removal companies I used when I moved out. One had been paid for furniture bought from a tenant, and upon collection, furniture was found in the carer's possession. Carers supplied by company La Vie Frailcare, situated onsite. Laundry lady came in and out weekly, taking with her with more than washing, my watch, food items, cutlery - all small items easily hidden in washing baskets. When my visitor arrived, security knew what I was moving out and what was for sale. I was offered R2000 for a TV I didn't want to sell, yet it that was dropped whilst I was in hospital prior to transferring to another retirement estate. Yet everyone denying where and whom had access to the room yet the key was kept under lock at the frailcare unit. No one takes responsibility here. Management agreed that certain individuals were under observation, yet no recourse. The deposit. A damage repair report done by Gelby Inspections, quotes done by Eagle Projects. They were creative, one quote included spraying for mosquitoes: cost R120.00 The total in damages came to R3 350.00 to name a few: removing all hooks on all the cupboards, paint marks on the windows, a cracked ceiling light, replacing a foam strip on the front door and a complete list of ridiculous items - if one wanted to restore the unit in it's entirety under the heading 'General wear and tear' and deduct it from my deposit. I contested these quotes, sent my son-in-law to do the work, and was still charged R1040.00 for a cleaning bill without a quote nor an invoice to prove it was done by a professional, which Cheryl De Lange claims. The owner's domestic was there the same day as my son-in-law. Lies after lies. Astounding. I lost my valuables, my health and my money, my security. Management are on a mission to keep the deposit and their response to my emails borders on the insidious. Someone should do something, when a loved one in ill-health and in need of daily care, the whole experience for me, an elderly disabled retiree, I should not have had to endure this abuse.
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