I have purchased a unit in one of the complexes in which Genesis is the developer and have been dealing with them for almost a year now and have always found them to be highly difficult. I rarely receive responses from Jacques - he appears to be a highly elusive character who is very unwilling to assist. Customer satisfaction is obviously not a priority of Genesis Realty, it is indeed very disturbing that no regard for the opinions of the clients are taken into account.
Genesis also employs sub-contractors who are equally customer averse. I have been contacting Alec, the man heading the kitchen installations for the unit I am purchasing into and have received such a poor attitude on his part.
Genesis should really up their game - their service is pathetic.
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