I LOGGED MY 1ST CALL WITH JANETTE AT CITY POWER LENASIA- REF NO. CPWEB221283. I CALLED EVERYDAY SINCE THEN AND GOT TOLD ITS OPEN SOMEONE FROM DESPATCH WILL ATENED. TODAY 2 WEEKS LATER, NO- ONE HAS COME OUT, THE PORBLEM NOT FIXED, STILL NO LIGHTS AND I NOW GET TOLD THAT THIS CALL HAS BEEN CANCELLED BY DISPATCH WITH NO REASON.
SO THATS THAT.. I NOW HAD TO LOGG A NEW CALL WITH THE CALL CENTRE, SPOKE TO THE CONSULTANT ON 0860562874 LERATO WHO WAS VERY RUDE AND UNHELPFULL. AND THEN I CALLED BACK AGAIN AND GOT THROUGH TO LERATO AGAIN WHO PUT ME THROUGH TO HER SURPERVISOR PAULINE WHO COULD NOT FIND THE 1ST CALL LOGGED AND WAS ALSO VERY RUDE AND UNHELPFULL, BUT THEN LOOGED ANOTHER CALL REF 2143833616 AND PROMISED AND ASSURED ME THAT SOMEONE WILL BE OUT TODAY TO FIX THE PROBLEM. IT IS NOW 3.21PM AND NO-ONE HAS COME. STILL NO LIGHTS. ANOTHER CALL WAS ALSO LOGGED WITH SAM IN LENASIA ON 011 490 7553. REF CPWEB223183. HE SOUNDED DRUNK AND SLURRED ON THE PHONE I COULD NOT UNDERSTAND WHAT HE WAS SAYING. SO ALL IN ALL 3 CALLS LOGGED, TWO WEEKS PASSED, MY BUISNESS LOSING REVENUE AND CITY POWER STILL DOES NOTHING.. THEY JUST DONT CARE... HOPE AFTER THIS REPORT THEY WILL ATTEND TO THE PROBLEM.
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