I am a property owner in Glenwood, Durban. After registering online, for six months I have received consistent Metro accounts up until June. It was noted that no account for July had been received and the attached email was sent in August asking for an consolidated account to be sent. No account was ever received.
On the 27th August my tenant informed me that the electricity had been cut.
I duly phoned the 031 3245000 number and was told my account was in arrears for R2100.00 and it was thus disconnected. I made full payment - sending confirmation of payment via the bank and fax.
On the 28th August (09:45) I called the service centre and confirmed the payment.
I was told that I should register the property would be reconnected between 14h00 and 18h00.
On the 29th August I ask managed to speak to a call centre operator at 10:00.I was told that it now takes 48 hours and that yesterday had merely the authorisation of the reconnection.
Furthermore, I am informed that no reference numbers are given out and to extract a call centre operator's name is an undertaking (the last person I spoke to was Ayanda)
This account has always been paid and never disconnected.
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