Good day
I trust that you are well
I am writing this email as a very unhappy client.
I have requested a contract initially at the branch in Chatsworth consultant name is Rene. I was advised that the deal I wanted was an online deal however they would give it to me at the price I saw with was R408.
When I went to the branch to sign the contract, I saw the price was incorrect n I questioned it. I was advised they could not do the deal I could only get the price of the price with was a lot more and was done on a top up contract after I requested the open line. I requested the contract to be cancelled.
Please view attached is the copy of the contract.
I then started the process again online with Pam whom assisted me. I requested my number to remain the same 083 586 2076. As Rene from the branch already ported my cell phone number to Vodacom.
Pam had done this deal incorrect then proceed to correct it.
Once corrected she called me back an told me to accept a debit check.
The debit check was then an issue; however, Pam spoke to a team leader which I was never allowed to speak to. They resent the debit check, and I accepted. but Did not go through an i was never notified about this.
I called in today morning to check when my phone will be delivered as I did not receive feedback. I was advise that my application was not cancelled.
I requested to speak to a manger apparently every manger was in meeting today, no one has returned a single call of mine.
I was also advised that Vodacom had as issue with Nedbank debit checks and a case was logged no reference number where given to me. And someone will call, no one called me back
Some if the agents I spoke to at Vodacom where Pam, Londi, Sherise.
My details are – 083 586 2076
Serada Devi Singh
reference number: 100870910
reference number: 100872063
reference number is: 86848479957
reference number: 100863074
reference number: 100854408
Please can some one call me and tell me what is going on
The type of service you company offers is very bad.
Kind regards
Serada
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