No service was provided from 28 February 2020 to 20 March 2020 after lodging a ticket with Pnet.
Situation:
I could not log in my old/previous profile that was created years back. I logged a ticket on 28 February 2020. On 4 March 2020 I sent an email on my ticket number I have received following up on the progress of my case. (No response...) I then phoned PNET the following day and requested services over the phone explaining the situation. The manager I spoke to assisted me right away and I could create a new Profile (Jippy...). On 20 March 2020 I received an email from Themba Mbodlela saying that the duplicate profile was deleted... At that moment when I received that email I was still busy applying for a vacancy posted. Surprise Surprise, when I clicked on 'submit' it gave me an error message... I realized that the case worker deleted my current profile.
Themba's Solution:
I followed up with the consultant and he responded with you did not let us know the ticket was resolved and that I should create a new profile.
How can you respond to a ticket after two weeks and not give your client a call first and ask if the matter was resolved or not?
This is unacceptable and unfair.
All my days hard work deleted just like that.
I blame you Themba if I am without a job at 1 May 2020.
We as applicants join Pnet to get a job and you took that potential opportunity away from.
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