No e-tag, not registered. Having used another person's bakkie on the freeway I went to sort out the toll for my trip at a customer service centre.
1. 'Secure' double-entry doors are all propped wide open.
2. Staff are behind bullet-proof glass, no intercom - the public are shouting to make themselves heard and the staff are shouting back, its chaotic and not much is understood / resolved - who designed this?
3. I have a one-page 'TAX' invoice (that says 1 of 2 at the bottom). Bank details are given, but you can't EFT and no payment reference is given. No details/transactions, does not even give the amount or the VAT to be paid.
4. No change for a cash payment.
5. The SANRAL web calculator gives the price for my trip, they charged me more - but no details as to why.
6. Why is the "statement period" just one day (23/1/13 - 23/1/13)? Isn't that just a 'balance inquiry'?
Was anyone with business, financial or customer experience involved in the design of this 'system'?
0 comments