BI1663 form mixed up with another late person, as Department of Home Affairs picked the mix up. had to be reissued by Doctor, Hospital and Funeral services IN ORDER FOR DEATH CERTIFICATE TO BE ISSUED.
We then requested to identify the deceased as we where then not convinced that she was in Doves Funeral Services Mortuary. Even then we could not clearly identified the body as Funeral services Building property in darkness, there is/was electricity but no light bulbs. Funeral programme had to be designed and completed by myself on Doves Funeral Services property using the companies computer.
We utilized the chapel that is in great need of maintenance. The roof was leaking rain and dripping on people attending the memorial service and while attending the memorial service two cars of attendees where off the property of Doves Funeral Services Springs.
I have written a full report to the CEO and area director who just sent a letter of apology and what internal procedures would be taken.
NO PEACE of Mind given at all for those who where mourning the death of Mrs Gath just stress and inconvenience and financial and asset loss was experienced from day one. Awaiting a proposal
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