Pikitup
Process to be followed for broken bins

My bin was broken by Pickitup during last week. Much to my dismay, I came across the following details in the Southern Courier of 9 July 2013:
- "The cusotmer is to obtain an affidavit from their nearest Polize station which must inlcude the reference numbre, truck registration details day and time of incident"

Myself and my husband are working: How on earth are we suppose to note the truck registration number and also the time of the incident? Furthermore, does this mean that the bin remains broken for ever more? (240L bin)