Being in the service industry myself i know that one of the prerequisitesd of this path is to be service orientated, have listening skills and be friendly, what i have just endured at the other end of the line from Reuben is not even worthy of being labelled as "SERVICE". At the beginning of the exchange i asked for his patience as i was new at dealing with him and did not know what he would require... only to be met with exasperated sighs that would suggest that he would rather be doing something else then handling this call, after this was the worst form of cross- examination i have ever recieved from a "so- called supervisor" his tone could have been laced in arsenic he was that sarcastic... if i didnt have to i would NEVER CALL EQSTRA AGAIN...!
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