I noticed my account being debited twice in the month of May 2013. Requested for a statement from bank. Identified the transaction and asked teller how do I stop this. teller gave me a number to call. that was for a company called Stratcol Ltd who identified themselves as a debit order service. From the 8 digits that appears next to the transaction on the statement she gave me THREE telephone numbers to call. Lady that answered said they are Top Ads. Questioned how are they debiting my account without my permission. She said it may have been a mistake and that they would refund. My complaint is not about the refund. I would like to know how and what gives them permission to debit my account. What rights do we have as consumers. how do they get our banking details. is there someone in the bank perhaps leaking information? How can this be stopped. Would it be possible for Hello Peter to investigate.
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