I am extremely displeased in the manner and level of professionalism adhered by your organization and especially one of your consultants. I can not express what pain and unpleasant experience my dealings with your organization been, to say its not what I expected from your company.
As an seller, I made an sell B1001451011, however after an couple of days the buyer expressed his dissatisfication a1001562879.Vuyiswa Magadla contacted me to confirm, and process return, I advised my current address going through renovations and gave my second address for delivery, which she could not comprehend over the phone, hence she advised I include it through my marketplace profile which I did later that day. The next day, I noticed my account was on suspended status!! 06 February, I emailed Vuyiswa Magadla, relationship administrator, to query suspension and inform her that I have made arrangements between me and the buyer to return the initial package to me. That fell on deaf emails, as I got no response.08 February I called in spoke to an consultant who saw no reason for my marketplace suspension as she picked the updated details on my profile, as the marketplace department closed weekends she promised to send email to uplift suspension, I also advised to her as mentioned in kalahari T&Cs, I will send to the buyer an replacement package. That same day I notified buyer, arranged and agreed on replacement package.09 February I noted an debit from Kalahari of the same amount as I sold the package R2521.9 from my bank account. I sent an email to marketplace to query this deduction and also alert them that an agreement between me and the buyer had been reached to replace package. I aso asked who was supposed to pay for bank charges involved. Next day I got an response from Vuyiswa mentioning no reason for the deduction but rather implying that the amount will be credited into my account 12 February, with not much further explanation and ignoring the fact I mentioned that I had reached an agreement with buyer on package replacement.
12 February I called Vuyiswa directly, pertaining to deduction made, my kalahari account suspension and to inform her the buyer had received the replacement package and had accepted it. The buyer had confirmed with me previously earlier also sending an email to Vuyiswa confirming his satisfication. However over the phone Vuyiswa was very much unhelpful, choosing to ignore anything I had to say, when I asked to speak to her superior as she was very much unwilling to assist she plainly refused before dropping the line hard on me, feel free to listen to the call, what total disregard of good service and neglectable unprofessionalism. This is unacceptable. I called again but she would not answer, hence I decided to call you customer care line, spoke to an consultant who acknowledged that details on my profile are correct but could not offer much assistance as his system limited therefore he suggested he will escalate to marketplace, which I advised was already done 08 February.
My impression of your company has been tarnished, I trust this is not the way your company conducts business. I know because my family have dealt with you in business for several years and have never encountered such treatment before. Its quite saddening and frustrating. I would welcome the opportunity to discuss matters further and have this matter resolved. I look forward to hearing from you.
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