I called Netflorist last week to find out why I received an error every time I selected a certain item to deliver overseas. The lady was not clear & assumed it was due to them not having stock or the item couldn't be delivered overseas. On Tuesday I tried again & it showed restrictions on where the item can be delivered in the UK. I spoke to Christopher in the CC & he asked for the postal code to confirm if delivery was fine, he said it was & I should continue on the website to order. I couldn't change the country of delivery, called back & spoke to Fiona who completed the order over the phone (only after going through a 100 questions as to why I can't use the website to place my order). Yesterday Norman called to say I need to pay an additional R384.50. The value of the item is R460.35 with a normal delivery cost of R 63.43 which I already paid. There was no apology from Norman for the CC agents not informing me of this. I feel that I should be reimbursed the R384.50 as it is poor training in Netflorist Call Centre and the correct information should be conveyed so we can make the correct decision before purchasing.
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