In May '10 the SANBS charged blood tests to our medical account. The patient details were however incorrect so Discovery refused payment.
Soon after this we moved house & didn't receive SANBS's notification of non-payment. Discovery didn't let us know about this either! In Nov '12 I was notified of this, for the first time, by a debt collector on behalf of the SANBS.
I only received the corrected bill in Feb '13 & sent this to discovery for prompt payment...
I was told the claim was too old & I needed to complete forms for the payment to be made. It "wouldn't be a problem" though because the original claim was handed in "on time".
Later I was told that SANBS altered the bill & the 'new' bill won't be paid. Two weeks after requesting this new bill from discovery I was told that there weren't a new bill but that one of the ICD codes weren't readable. I sent a better copy of the bill & I waited three more weeks without ANY feedback.
Today I called them AGAIN & was informed that payment is refused because it's older than 2 years, even though the original bill was handed in on time & they were partly at fault for not letting us know of the non-payment.
Pathetic service all round!
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