On our arrival at the Ritz on February 1, 2013 about 19h30, due to the Premier Classe train that arrived late, we were send to Room 412. On opening the door we realize the room isn't cleaned with any bed etc in it. At Reception room 402 was allocated to us. Tired and hungry we walked into room 402!
1. The bed had no night frill; the base that stood out underneath the duvet was a disgrace. The linen and pillowcases were stained and in need of being replaced. The pillows smelled of smoke!
2. No kettle or teaspoons, no waste bin and the cups stained!
3. Both bedside lights not working, one bedside lamp did not even have a globe in it! We realize that the bedside lamps trip because of ironing etc in next door rooms
4. No TV control - and really the reception for DSTV is so bad, you can hardly say that DSTV is installed at the hotel
5. Chair broken
6. Bathroom: - 1/2 roll of single paper toilet roll for the 3 nights we stayed in this room - we supplied our own toilet paper!
- A 5 cent coin in the corner of the bathroom floor, was never picked up or moved, although bathroom was "cleaned" every day
- Mould on the silicone at the bath and basin, terrible
- Stench from toilet
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