Booked on the 11 of Nov 2013 for the 16th Nov event, had to postpone my event, on the 13th, called and asked the manager there Terrie to hold on to my deposit R4000, until I get another date, which might be in the new year. Called on the 26th of Jan 2014 cancelling the whole thing. Asked for my money back, he said he will get back to be. He later told me they are going to charge me 30% for loss of income. which was never stated on the quote he gave me, nor give me any of their cancellation policies. 2 weeks into trying to get my money back, after I called him several times and demanded my money back he sent me this cheeky email.
On Wed, Feb 5, 2014 at 11:12 AM, whitehouse guesthouse wrote:
We have decided to deduct R1000.00 for the cancelation of the event. your balance will be paid into your bank account within this month of February I cant not give you an exact day because I am not the one that deals with the accounts and payments. I have forwarded your cancellation to the relevant department
thank you for your patience and understanding
Now "THEY HAVE DECIDED" to deduct R1000? over 2 months of earning interest into my money