On 20 February 2014 I logged onto my profile and saw that there was a technical error with you Vitality as well as with my Vitality Drive. I phoned Vitality to report it. Helpdesk then informed me that there is an error with my Vitality Drive policy and that 2 policies exist, which is incorrect. I was told that the problem has been logged and that I would receive feedback between 24-48 hours.
I have not received ANY feedback, I phoned Discovery Vitality Drive again this morning in order to follow up on this technical query and only now this issue has been escalated, Vitality promised me feedback by close of business today. This is old technical issue and I have been promised that it would not re-occur, which it has.
I am a premium member of Discovery and yet cannot use any of the products due to back system error.
IT is a major FAIL from Discovery.
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