On 10th April 2013 I logged a technical error service call to Discovery Vitality's Customer Call Center.
I stated the following: 1. My spouse and I, our gym visits are being logged yet no points are being assigned to them. 2. Our cycle races have been logged yet no points allocated. 3. Contineous Technical Error Messages on the Vitality Website.
I received no feedback and had to phone them 5 working days later, just to be informed that Discovery have escalated it to the Systems Division. (whatever that means to me as customer) I have yet to receive any feedback from Vitality or the Systems Division. - BAD BAD BAD SERVICE!!!
Today, 24 April 2013, I logged onto the web site, just to see that the Technical Error is still there, now I also noticed that I also cannot access other parts of the Website, such as the vehicle insurance sections either. I spoke a person and insisted to speak to the a Supervisor or Manager, which took a while, who predictably mentioned that the service order has been logged with SYSTEMS and that I will receive feedback before close of business today.
I have heard all of this before. DISCOVERY SORT OUT OUR SYSTEMS!
Do not bother to give me feedback!
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