Bankmed
No assistance with claims

I am having problems getting a claim approved. I already paid the supplier however on the first claim submission I was informed that the incorrect tariff code was used and when submitted a second time with a different code I was advised that there is no benefit for that code.

I then emailed [Email Removed] on 5 November 2013 to assist me in getting the claim approved. I requested that they please contact the supplier so that they could discuss the procedure and assign an appropriate code.

I have not heard from Bankmed since, no one has bothered to contacting me to find out what the procedure was for. It just seems as if there are robots pushing approve and decline buttons working in the claims department. It makes me wonder what consideration you have for your customers' interests?

Can someone please assist me?

Thank you.