My membership was cancelled without warning.
As of the end of August, I was up to date with my gym visits. I have meticulously gone through my email and phone records to ensure that no further communication was sent to me regarding my membership being in jeopardy at the end of September.
Refusing to take responsibility for inadequate communications is completely unacceptable. Even stating that further communication may not be forthcoming (with no easy alternative way to check visits for a given period) is not ethical.
In order to enforce a policy like this, a company needs to make this information freely and clearly available. It is your responsibility to communicate with your clients, particularly those who have clearly demonstrated their commitment to health and wellness by achieving Diamond status. One would think it was in your interests to avoid situations like this by ensuring that there are automated systems in place that notify clients EVERY TIME their membership is in jeopardy, via both email and sms.