AfricaComplaints.com » Health & Medicine » Complaint / review: Southern Sun - Worst experience of my life! | #214882

Southern Sun
Worst experience of my life!

A was a qualifier for Slots Factor finals. My contact person for this was Elizabeth from Silverstar. I was told to be at the casino at 2pm. I get there and the entire place is closed. Then they tell me to first check in at the hotel. Very confused because no one told me that I am going to sleep over.
At the hotel and they tell me I am going to be staying over and I should go back to pick up my stuff and registration is at 4pm. So I left to go home. I live in Krugersdorp which is quite a drive to Fourways. On the way back home, I get another call, that I did not request to stay over and I will not be sleeping over. I am upset with Silver Star. How do I request accommodation if no one tells me to request this? Secondly I was miss-informed by Monte staff telling me to fetch my bags at home only to get another call halfway to Krugersdorp to tell me that I am not staying over. This is unfair because all the qualifiers from other hotels even Monte Casino and Gold Reef got to stay for a night at Monte whereas we were the only ones who had to drive back home again. We also had to stand the whole night because there was no place to sit because you did not cater for 100 people! SICKENING!

Date:

Company: Southern Sun

Country: South Africa   City: SilverStar Casino & Mont

Category: Health & Medicine

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