Discovery Health
13 attempts to get an answe

I had some pathology tests done as part of a diagnosis of asthma. I was put onto Discoveryhealth chronic asthma program. I enquired of Discoveryhealth whether the pathology bill could be paid as part of my chronic asthma diagnosis. I was told to get the doctor to complete a justification form (out of hospital benefit). The doctor did this, and I submitted the form to Discovery. I was then told that the pathology bill had the wrong ICD10 codes, and must be resubmitted with the correct codes. With some effort I arranged this and the bill was resubmiited. I contacted Discovery to see if they would pay the bill, but the issue was referred to chronic department. I contacted Discovery 13 further times with no result, and have just paid the bill myself.
record of contacts.
9/7/13 WRefNo#2907714677# doctor's form
25/7/13 warren ref 2943539136
1/8/13 Jonathan, warren de kock ref 2943539136
8/8/13 Felicia
14/8/13 thumeka, jacques coetzee, team leader, escalated. ref 2963752482
15/8/13 Dave, systems down, call in 1 hour nuraan12:23:56 PM
16/8/13 pamela 9:00 ref 2965507495
28/8/13 baxolile supervisor, will resolve in 24 hrs
30/8/13 preyesh, follow up with bax ref 2982145504
17/9/13 bridget