Fedhealth Medical Scheme
Fedhealth not consistent with referencing

I received a claim status email with the only reference number being a claim no (VRG). When I submitted the claim, I received a response email with a query no (ddmmyyQ).

Why is the query no not being consistently applied in Fedhealth correspondence with customers? This is the first point of contact that I have with Fedhealth and it should be maintained throughout the claim process.

I tried explaining this to a call centre agent with an M name (ref 170913Q969YB) but he could not understand that I had a process flow query.

I do not have a problem with the originating claim, I would like a response on the inconsistency of your customer interface system. (As a customer I do not need to interface with each of your systems/departments separately)